Shipping Policy

Order Processing

Orders are typically processed within 2–3 business days after they are placed. Business days are Monday through Friday, excluding weekends and holidays. Processing time is the time needed to prepare your order for shipment and does not include transit time.

During busy periods, processing may take longer. If there is a significant delay, we will contact you using the information provided at checkout.

Shipping Rates and Destinations

United States: Shipping is free on orders of $50 or more. For orders under $50, the shipping rate is shown at checkout.

Middle East: A $20 flat shipping rate applies to eligible destinations.

Worldwide shipping is available to destinations supported at checkout. For other international destinations, shipping availability and rates are shown after you enter your delivery address.

Delivery and Tracking

Delivery times vary by destination, shipping method, and carrier. Any delivery date shown at checkout is an estimate and is not guaranteed. Once your order ships, you will receive tracking information when available.

International Taxes, Duties, and Fees

Product prices and shipping charges do not include international import taxes, customs duties, clearance fees, or carrier service and handling fees, unless a charge is expressly included at checkout. These additional charges, if applicable, are the customer’s responsibility and may be collected by customs authorities or the delivery carrier.

We cannot predict or control these charges. Please check with your local customs office if you need an estimate before placing your order.

Shipping Addresses and Returned Packages

Please provide a complete and accurate shipping address at checkout. We are not responsible for delivery issues caused by an incorrect or incomplete address, a refused delivery, or unpaid customs charges.

If a package is returned to us for one of these reasons, the actual shipping and return shipping costs will be deducted from any approved refund. If you would like the order resent, contact us through the chat on promirose.com. We will explain the additional shipping cost before reshipping.

Damaged or Missing Packages

If your order arrives damaged, keep the product and packaging and contact us through the chat on promirose.com within 5 days of delivery. Include your order number and clear photos.

If your package has not arrived, contact us through the chat with your order number so we can review the tracking information. For information about replacements and approved refunds, please see our Return and Refund Policy.

Contact Us

For shipping questions, contact us through the chat on promirose.com.