Return and Refund Policy

All Sales Are Final

All sales are final unless a return is approved under the conditions below. We do not accept returns of opened or used products.

Change of Mind — Unopened Products Only

If you change your mind, contact us through the chat on promirose.com within 5 days of delivery to request a return. The product must be unopened, unused, and in its original packaging.

Please wait for our approval and return instructions before sending anything back. You are responsible for paying the return shipping cost.

Once we receive and inspect the approved return, we will refund the product price to your original payment method if the product is unopened, unused, and in its original packaging. If the product has been opened, used, or is otherwise ineligible, we will not issue a refund.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or you receive an incorrect item, contact us through the chat on promirose.com within 5 days of delivery.

Provide your order number, a description of the issue, and clear photos of the item and its packaging. Please keep the item and packaging until we have reviewed your request.

Once we confirm the issue, we will arrange a replacement at no additional cost. If a replacement is unavailable, we will issue an approved refund for the affected item.

Lost or Missing Packages

If your package has not arrived, contact us through the chat on promirose.com with your order number. We will review the tracking information and help resolve the issue.

If tracking shows that your package was delivered but you cannot find it, please check around the delivery location and with anyone who may have accepted it, then contact us through the chat.

Returns Sent Without Approval

Do not send any product back before we approve your return and provide instructions. Items returned without prior approval are not eligible for a refund.

For an approved change-of-mind return, you pay the return shipping cost. If we ask you to return an item because it arrived damaged, defective, or incorrect, we will provide return instructions and a shipping label.

Incorrect Addresses and Refused Deliveries

Please enter a complete and accurate shipping address at checkout. We are not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer, a refused delivery, or unpaid customs charges.

If a package is returned to us for any of these reasons, the actual shipping and return shipping costs will be deducted from any approved refund. If you prefer reshipment, contact us through the chat on promirose.com. We will tell you the additional shipping cost before resending the package.

Approved Refunds

We issue refunds only for returns or claims we have approved under this policy. For a change-of-mind return, approval to send the item back does not guarantee a refund; the product must pass inspection after we receive it.

An approved refund is issued to the original payment method. Your bank or card provider may take additional time to post it. If more than 15 business days have passed since we approved your refund, contact us through the chat on promirose.com.

Questions

For questions about your order or this policy, use the chat on promirose.com. This policy does not limit any rights you may have under applicable law.